What is LeboALERT?
LeboALERT offers a non-emergency free subscription service that provides residents and non-residents with information about Mt. Lebanon services, programs and events. Subscribers may choose to receive these free alerts by e-mail, text message or (in some cases) telephone. Mt. Lebanon's LeboALERT is also a notification system that automatically provides residents with important information and updates in the event of an emergency. If you live or work in Mt. Lebanon and a major incident occurs, you will receive a phone call providing information about what is happening, how it might affect you and where you can go for further information.
What types of alerts will be sent?
Non-emergency alerts may include messages about things such as traffic detours, program cancellations, changes in snow or leaf removal scheules or upcoming community special events. Public Safety alerts are intended to help save lives and property. They may include fire alerts, serious weather events, problems involving utilities or roadways, or warnings concerning things such as hostage situations, hazardous materials spills or terrorist incidents. Alerts may be community-wide or may be directed to the immediate area that is affected.
What is the cost of this service?
LeboALERT is free; however, your cell phone carrier or other telecommunications providers may charge you for messages received. Mt. Lebanon DOES NOT assume any responsibility for costs charged to you by your provider.
How does the emergency side of LeboALERT work?
In the case of a possible or actual emergency, you will receive a pre-recorded phone message from Mt. Lebanon's emergency management team alerting you to the situation and telling you what to do and where to go for more information. You do not need to subscribe to receive emergency messages. If you receive an emergency phone notification, please listen carefully and follow the instructions.
Updates may follow throughout the emergency situation, so keep your phone near you. When you receive an alert message, please do NOT call 911 or Mt. Lebanon for further information. Emergency management personnel are already aware of the emergency, and your call will tie up precious resources. Instead, follow the instructions on the message and go to the municipal Web site http://www.mtlebanon.org, Comcast cable channel 17 or Verizon Fios channel 34. We will make every effort to have current information about the emergency on the Web site and cable channels.
How does the non-emergency side of LeboALERT work?
You can sign up to receive non-emergency messages about municipal programs, services and events by visiting http://www.mtlebanon.org and clicking on LeboALERT on the left side of the homepage or by going directly to the registration site, http://leboalert.mtlebanon.org, and selecting the sorts of messages you want to receive and how you prefer to receive them. The messages will be short, about 20 words in length. Most cell phone carriers offer text messaging and activate the service automatically. Before subscribing, you may want to check with your carrier to make sure your text messaging is active.
What if I decide that I no longer want to receive non-emergency alerts or wish to receive information on additinal topics?
You may change your options as often as you like. Go to http://www.mtlebanon.org and click on LeboALERT on the left-hand side of the homepage. Or go directly to the registration site, http://leboalert.mtlebanon.org and check or uncheck the alerts you want to add or remove.
How do I prevent LeboALERT messages from going to my bulk/junk folder?
You may take a few simple steps to help ensure messages arrive at your inbox by configuring your bulk/junk mail settings to recognize our messages and place them directly into your inbox. This typically involves adding the email address we send from, email@example.com, to a "safe" list, or something similarly named.